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The Home tab is where you define the foundation of your Experience.
It controls the objective, the first interaction, and the core structure before moving into advanced configuration.
Dashboard Experiences Create Home

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🎯 Goal of this Experience

This is the main objective of your AI experience. Here you clearly define what the AI should accomplish, such as:
  • Qualify leads
  • Recommend products
  • Guide visitors toward a consultation
The goal keeps the conversation focused and aligned with your business outcome.

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💬 Starting State

The Starting State defines how the experience begins. You can set:
  • The welcome message visitors see first
  • The tone and style of communication
  • The first interaction prompt
This is the first impression your AI makes — keep it clear and inviting.
Suggestion Mode controls the quick reply buttons shown to visitors.You can:
  • Add predefined suggestions
  • Reorder them
  • Choose how they appear
These buttons help guide users into structured conversations and improve engagement.

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🗂 Data in Use

This section shows which data sources the experience can access. Examples include:
  • Synced Shopify product data
  • Custom attributes
  • Connected integrations
This ensures the AI uses accurate and relevant information when responding.
The Home tab is where you define the purpose and structure of your Experience before refining design, logic, and analytics in other tabs.